Terms and conditions

These terms are between Liftsol, of Lahore, Pakistan(“we”, “us”), and the gym or fitness business that opens an account (“you”).

They apply from the moment you create an account. If you are agreeing on behalf of a business, you are confirming you are allowed to.

Liftsol is software for running a gym: members, membership plans, invoices and payments, attendance, automated messages, reports, personal training, and a member app your members can use. It is provided over the internet and needs a working connection.

We add and change features over time. We will not remove something you depend on without telling gym owners first.

You are responsible for who you give access to and for what they do with it. Accounts are for named people, not shared. A shared login at the counter means the audit record cannot say who took a payment, which defeats the point of having one.

Tell us promptly if you think an account has been compromised.

• The accuracy of what you record about your members
• Using the service lawfully, and not to send messages members have not agreed to receive
• Not attempting to reach another gym’s data, probe the service, or resell access to it
• Keeping your own commitments to your members: their fees, their refunds and their membership terms are between you and them

Liftsol records what a gym charges; it does not set it. A member’s fee, a refund of that fee, and any dispute about either are the gym’s to resolve. See refunds and cancellation.

The system can hold a member’s CNIC, their injuries, their weight over time and photographs of them. Recording any of that is your decision and your responsibility, not ours.

You confirm that, where you record it:

• You have the member’s agreement, and told them what it is for
• You have told them their details are held in Liftsol on your behalf
• For a member under 18, you have a parent or guardian’s consent, particularly for medical notes and progress photographs

What we do with it once it is recorded is set out in the privacy policy.

Liftsol is software. It is not a trainer, a dietitian or a doctor, and nothing it displays is medical advice.

The product ships an exercise library and a food library, and it lets your trainers build plans and assign them. Those libraries are reference data: a list of exercises with their muscle groups, and a list of foods with their portions. They are not a recommendation that any particular member should do or eat any particular thing.

Who trains whom, what they are told to lift, and what they are told to eat is decided by you and your trainers, using your own judgement about that member. You are responsible for the qualifications of the people making those calls and for the plans they assign.

A member should speak to a doctor before starting or changing a training programme, particularly where they have an existing condition, and a medical note recorded in Liftsol is a message to their trainer rather than a clinical record.

The service sends WhatsApp messages and SMS on your instruction and under your gym’s name. You are the sender in every sense that matters: you decide who is messaged and what it says.

Some limits we enforce whatever the instruction, because the alternative is your number being blocked and your reminders stopping altogether:

• Quiet hours are respected
• A member who opts out is never messaged again by the automated system
• Volume is subject to your plan’s quota and to the rules of the underlying networks

Each plan includes a monthly allowance of WhatsApp messages and SMS, sized to the gym’s member count. Sending beyond it is charged at cost; we tell you before you reach the limit rather than after.

Liftsol is a subscription, priced by the size of your gym. The current price for your account is the one quoted to you when you signed up.

• Billed monthly, in advance, in Pakistani rupees.
• Payable by bank transfer, JazzCash or Easypaisa.
• A price change takes effect no sooner than 30 days after we tell you, and never inside a period you have already paid for.
• An unpaid invoice gets a 14-day grace period, during which the service runs normally and we chase it like a human being. After that the account is suspended, not deleted.

Refunds and cancellation are covered on the refunds page.

Your members’ data is yours. We hold and process it to provide the service and for no other purpose. We do not sell it, and we do not use one gym’s data to market to another gym’s members.

You can export it to a spreadsheet at any time without asking us. What is collected and how long it is kept is in the privacy policy.

We work to keep the service available and will give notice of planned maintenance where we can. We publish no guaranteed uptime figure, and we would rather say so than print one we have not measured.

Support is by WhatsApp on 0342 069 9570, Monday to Saturday, 10am to 8pm. Messages sent outside those hours are answered on the next working day. Anything that stops a gym taking a payment is treated as urgent whenever it arrives.

We may suspend an account where:

• An invoice remains unpaid after the grace period
• The service is being used unlawfully, or to send messages members have not agreed to
• Continued use would put other gyms’ data or the platform at risk

Except where the risk is immediate, we will tell you first and give you a chance to put it right. A suspended account’s data is not deleted. See clause 12.

You can stop using Liftsol at any time. Export your data before you go. It is a single action from the dashboard and does not need us.

Cancelling needs no notice period. The subscription runs to the end of the month you have paid for and then stops; we do not bill again, and we do not ask for a reason.

After an account closes we remove personal data and keep only what financial record-keeping requires. The data deletion page sets out exactly what is removed and what is kept.

Nothing in these terms limits liability for anything that cannot lawfully be limited.

We are responsible for running the service with reasonable care. We are not responsible for losses caused by matters outside the service itself: your internet connection, a payment provider’s outage, a messaging network blocking a number, data you or your staff entered incorrectly, or an injury on your gym floor.

Where we are liable, our total liability is limited to the amount you paid us in the twelve months before the claim. We are not liable for lost profit, lost business or lost data where that loss was not reasonably foreseeable, and nothing in this clause limits liability for death, personal injury or fraud.

When these terms change materially we will tell gym owners through the dashboard before the change takes effect. Continuing to use the service after that means the new terms apply.

A material change is announced at least 30 days before it takes effect. If you do not want to accept it, you can cancel under clause 12 before it applies to you.

These terms are governed by the laws of Pakistan, and disputes are subject to the courts of Lahore.

Before anybody reaches for a court, message us. Nearly everything that looks like a dispute is a misunderstanding about an invoice, and we would rather fix it than argue about it.